FAQ
Q: What types of products do you sell?
A: Our store specializes in beauty and luxury products, including skincare, makeup, fragrances, haircare, and bath and body items.
Q: What brands do you carry?
A: We carry a variety of high-end and luxury brands, including but not limited to Chanel, Dior, Gucci, La Mer, Tom Ford, and YSL. We also carry niche and emerging brands.
Q: Are your products authentic?
A: Yes, all of our products are 100% authentic and purchased directly from authorized distributors.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over a certain amount. Please check our website for current promotions and shipping rates.
Q: What is your return policy?
A: We offer a 30-day return policy on all products that are unused and in their original packaging. Please see our website for more details on our return policy.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.
Q: Can I purchase a gift card?
A: Yes, we offer gift cards in various denominations. They can be purchased on our website or in-store.
Q: Do you offer any promotions or discounts?
A: Yes, we regularly offer promotions and discounts on our products. Please sign up for our email newsletter or follow us on social media to stay up to date on our current promotions.
Q: Can I find your products in any other stores?
A: No, our products are exclusive to our store and cannot be found in any other retailers.
Q: Can I contact customer service for assistance?
A: Yes, you can contact our customer service team through our website or by phone. We are available to assist with any questions or concerns you may have.
Q: How do you ensure the quality of your products?
A: We source our products directly from authorized distributors and we take great care in ensuring that all products are stored and handled properly. We also conduct regular quality control checks to ensure that our products meet our high standards.
Q: Are your products cruelty-free?
A: We carry a variety of products that are cruelty-free, and we make sure to clearly label them on our website and in-store. We prioritize brands that have a commitment to ethical and sustainable practices.
Q: Are your products safe for sensitive skin?
A: We carry a variety of products that are formulated for sensitive skin, and we make sure to clearly label them on our website and in-store. However, we recommend that customers with sensitive skin do a patch test before using any new product.
Q: Do your products contain harmful ingredients?
A: We carefully vet all of the products we carry and ensure that they meet our standards for safety and quality. We do not carry products that contain harmful or potentially harmful ingredients, such as parabens, sulfates, or phthalates.
Q: Do you offer any guarantees on your products?
A: We stand behind the quality of our products and offer a satisfaction guarantee. If you are not satisfied with your purchase, please contact us and we will do our best to resolve the issue.
Q: How do I know if a product is right for my skin type?
A: Our team of beauty experts is available to help you find products that are right for your skin type and concerns. Please contact us for personalized recommendations. We also provide detailed product descriptions and ingredient lists on our website to help you make informed decisions.