Refund Policy

We want you to be completely satisfied with your purchase from Jia Jewelry. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.

To request a refund, please contact our customer support team within 30 days of purchase. Refunds will be issued to the original payment method and may take up to 7-10 business days to appear on your account.

Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping. Items must be returned in their original condition and packaging to be eligible for a refund.

If you receive a defective or damaged item, please contact our customer support team immediately. We will provide a prepaid shipping label for the return of the item and will issue a full refund or replacement upon receipt.